ACM
Business Rules / Automations
Catalog
Content Items
- Why am I seeing message 'There was a problem loading the page' when opening a hosted PDF article?
- Why am I receiving a 'Popup blocked' error message when trying to access SCORM content? (Google Chrome)
- Why is a content's image not displaying on a content card when the content's link is copied from a pathway?
- Why do I see the error message 'Stream (classic) has been deprecated' when accessing a video link?
- Why is content available on a provider's website but not available in Degreed?
- Why am I not receiving a Verified completion for a Harvard lesson?
Degreed Microsoft Teams App
File Upload
Groups
- How do I remove the group's first post "[Name of group admin] added [Name of group]" from the feed?
- How can I change the assignment date of a piece of content that I have assigned to a group?
- Why can't I share an item with a group?
- Why when sharing the link of a Pathway or Plan in a Group Feed they are posted as Articles?
- How do I remove a member of a Group that is no longer an employee in my organization?
- I am getting a group request email every day and I don't want to receive it
Home Page
- What time is the Degreed homepage refreshed?
- Why am I seeing the error message 'Your account has been locked' when trying to log in Degreed?
- What is the logic for the content that appears on the home page - Continue Learning section?
- Why do I not see content recommendations for a Focus Skill on my home page?
- Why am I getting a blank page when I log into Degreed?
- My home page is not loading and I get the error 'Sorry! There was a problem getting the items'
Integrations
- Why is my Udemy for Business certificate showing numbers or letters instead of my name and email? Can I change this?
- How do I know if I have a license to access certain content providers?
- How do I use code snippets with double curly brackets in a CredSpark assessment?
- Why don't I see all of the options I expect to see in CredSpark?
- Why am I receiving the error 'Invalid company ID. Please contact your SAP SuccessFactors account representative'?
Mobile
- Why can I not sign in to the mobile app using my browser password?
- How do I turn on the Degreed notifications within Microsoft Teams?
- Why are plan images not showing in the Degreed mobile app?
- I am based in China and I cannot download the Degreed mobile app from the Google Store
- Why am I seeing the error message 'There was a problem reaching this app' when trying to install Degreed Microsoft Teams Degreed app?
- Why am I seeing the error 'We're sorry your account has not been configured with the Degreed app' when trying to use the Microsoft Teams Degreed App?
Opportunities
Pathways
- Why am I not being awarded with a badge after completing a pathway?
- Is it possible to un-assign a pathway?
- What is an Author's Note and how can I add it to a content?
- Why do I get notifications when an item is added to every pathway I follow?
- Why don't I see the NEW tag if new content has been added to the pathway?
- Can I add a direct link (anchor) to a pathway or plan, redirecting learners directly to an specific section of a pathway or plan?
People
Plans
- When reordering items on a plan, even if I don't click the Done button, and I just refresh or exit the view, the changes are saved
- Why can't I add a private group to a plan?
- When I follow a Plan, why doesn't it show that I am following the Pathways within the Plan?
- Can I add content within an existing section of a plan via the Degreed Extension?
- The number of followers in a plan is inconsistent
- When following a plan, why do I not have the option to follow the plans within the main plan?
Profile
- Why am I seeing a different name in the user profile URL?
- How are Skill Suggestions shown on Profile Overview generated?
- Why is my Profile's Biography not displaying my full Biography when clicking "Show More?"
- How do I change the email address that I use to log in to Degreed?
- What does Active Learner mean?
- Why don’t I see all the plans that I’m following under the Following section of my Plan collection?
Reporting
Search
- Why am I receiving the error message 'We didn't find any results for ""' when searching for specific provider content?
- When searching for content using the Provider filter, why do I not see the content in the results even though I have a license for the provider?
- I'm unable to find a specific course, article, video, assessment, or book. How can I locate the content?
- What is the search logic for the content items that show under the exact match item when searching in Degreed?
- Why is Degreed changing my search words?
Settings
Skills
- Why is the Skill Target in a user's profile different from the one set in a Plan?
- How do I delete a Skill Rating?
- How can I access a list of all skills available?
- Why are skills' titles being shown in lower case or upper case instead of title casing?
- Does the level of my skill rating affect the type of content suggested on my home page?
Skill Coach
General/Other
- How can I disable email notifications for assignments that users have already completed?
- Why am I seeing notifications from a 'Former Learner', but their profile is still active?
- When I click to reset my password, I get the error 'Sorry! You belong to an organization that does not allow you to reset or recover your password.'
- How can I reset or re-trigger Tours?
- When I click to Unsubscribe from Degreed notifications, why am I being taken to a Welcome page?
- Why is my animated GIF not working?