Content Items
- How much text will be displayed of a content item title in the Assignments page?
- How can I edit the details of events in my Collection?
- How can I download or print a hosted article?
- Why am I seeing 'Nothing to see here' when trying to open content from a pathway?
- How can I make a video play in the same Degreed window instead of opening in a new one?
- Why am I unable to add course providers as free text to my profile?
Groups
- Why when sharing the link of a Pathway or Plan in a Group Feed they are posted as Articles?
- How do I remove a member of a Group that is no longer an employee in my organization?
- I am getting a group request email every day and I don't want to receive it
- What determines whether a user's completion will show up on a group feed?
- If someone joins a group after an assignment is made, will that assignment show up on the Assignments page for the new group member?
Home Page
- Why am I seeing the error message 'Your account has been locked' when trying to log in Degreed?
- Why is the text of "Take a tour" in the language of the browser instead of the one set up in Degreed?
- What is the logic for the content that appears on the home page - Continue Learning section?
- Why do I not see content recommendations for a Focus Skill on my home page?
- Why am I getting a blank page when I log into Degreed?
- My home page is not loading and I get the error 'Sorry! There was a problem getting the items'
Integrations
- How do I know if I have a license to access certain content providers?
- How do I use code snippets with double curly brackets in a CredSpark assessment?
- Why don't I see all of the options I expect to see in CredSpark?
- Why am I receiving the error 'Invalid company ID. Please contact your SAP SuccessFactors account representative'?
Mobile
- Why can I not sign in to the mobile app using my browser password?
- How do I turn on the Degreed notifications within Microsoft Teams?
- Why are plan images not showing in the Degreed mobile app?
- I am based in China and I cannot download the Degreed mobile app from the Google Store
- Why am I seeing the error message 'There was a problem reaching this app' when trying to install Degreed Microsoft Teams Degreed app?
- Why am I seeing the error 'We're sorry your account has not been configured with the Degreed app' when trying to use the Microsoft Teams Degreed App?
Pathways
- How do I recover a deleted section in a pathway?
- How much text will be displayed of a content item description inside a pathway?
- Is it possible to remove the sub-header below the pathway title?
- Is it possible to change the color of the text that appears in the header of the pathway?
- Why are my changes not saved when removing collaborators from a Plan or Pathway?
- Why am I seeing the error message 'Uh Oh! Looks like you don’t have access to this page’ when trying to access a pathway?
People
Plans
- When reordering items on a plan, even if I don't click the Done button, and I just refresh or exit the view, the changes are saved
- Why can't I add a private group to a plan?
- When I follow a Plan, why doesn't it show that I am following the Pathways within the Plan?
- Can I add content within an existing section of a plan via the Degreed Extension?
- The number of followers in a plan is inconsistent
- When following a plan, why do I not have the option to follow the plans within the main plan?
Profile
- What does Active Learner mean?
- Why don’t I see all the plans that I’m following under the Following section of my Plan collection?
- How do I add experiences from over 10 years ago to my profile?
- Why am I not able to edit my profile information?
- Why is one of my learning items showing under a Skill Signal even though the skill is not associated to it?
- Why were my TED@Work completions removed?
Search
- When searching for content using the Provider filter, why do I not see the content in the results even though I have a license for the provider?
- I'm unable to find a specific course, article, video, assessment, or book. How can I locate the content?
- What is the search logic for the content items that show under the exact match item when searching in Degreed?
- Why is Degreed altering my search terms?