Issue: When clicking on a SCORM course within Degreed I get redirected to a page that says 'Popup blocked. We attempted to launch your course in a new window, but a popup blocker is preventing it from opening. Please disable popup blockers for this site.' How can I fix this error?
Cause: By default, Google Chrome blocks pop-ups from automatically showing up on the user's screen.
Resolution: Choose one of the options below to fix the error message:
- Allow cloud.scorm.com as a site that can send pop-ups to Google Chrome so the error message does not show up each time you access SCORM content. More information can be found in Block or allow pop-ups in Chrome
- Click Launch Course within the message shown and you will be successfully redirected to the course
If the steps above don’t apply, please contact Degreed Support so they can investigate further and, if needed, work with the Scorm Support team to advise on a solution based on your launch behavior settings.