Issue:
I've created a new Automation that will be triggered when a certain event, such as pathway completion, occurs. Will this new Automation run for users who have already performed the event, such as those who have already completed the pathway?
Cause:
Automations do not run retroactively. They are triggered only for actions that happen after its creation.
Resolution:
If you need an Automation to run against all users who have already completed an action, you will need to force the action to happen again.
Additional Note:
For example, to re-trigger an Automation that runs against users completing a pathway, you may need to upload a User Update Template removing one of the user's completions inside the pathway and, later on, upload another User Update file adding the completion again. This will trigger the pathway to be completed once again, enabling the automation, which will then run for that user.