Support and Consulting Articles
View articles written by the Degreed Support Team and Technical Consulting Team to provide solutions and guidance for common help questions and scenarios
ACM
API
Business Rules / Automations
- Can Automations be created on the Global Admin Tool (GAT) level, with actions that have GAT data?
- Are Automation Emails automatically translated to the user's Degreed Display language?
- How long does it take for an Automation to be triggered and reflect results?
- Do Automations run retroactively against past events?
Catalog
Content Items
- How does Degreed gather metadata information on content?
- Why are users seeing a 'Oops. Something went wrong.' message when clicking on a link for content in Degreed?
- Why am I seeing message 'There was a problem loading the page' when opening a hosted PDF article?
- Why am I receiving a 'Popup blocked' error message when trying to access SCORM content? (Google Chrome)
- Why is a content's image not displaying on a content card when the content's link is copied from a pathway?
- Why do I see the error message 'Stream (classic) has been deprecated' when accessing a video link?
Degreed Microsoft Teams App
File Upload
Groups
- How do I remove the group's first post "[Name of group admin] added [Name of group]" from the feed?
- How can I change the assignment date of a piece of content that I have assigned to a group?
- Why can't I share an item with a group?
- Why when sharing the link of a Pathway or Plan in a Group Feed they are posted as Articles?
- How do I remove a member of a Group that is no longer an employee in my organization?
- I am getting a group request email every day and I don't want to receive it
Home Page
- Endorsed content is not showing in my Personalised Learning Tab
- What time is the Degreed homepage refreshed?
- Why am I seeing the error message 'Your account has been locked' when trying to log in Degreed?
- What is the logic for the content that appears on the home page - Continue Learning section?
- Why do I not see content recommendations for a Focus Skill on my home page?
- Why am I getting a blank page when I log into Degreed?
Integrations
- Why am I unable to log in to a provider mobile app like Udemy, Pluralsight, Coursera, LinkedIn Learning, etc, using my organization login.
- Why is my Udemy for Business certificate showing numbers or letters instead of my name and email? Can I change this?
- How do I know if I have a license to access certain content providers?
- How do I use code snippets with double curly brackets in a CredSpark assessment?
- Why don't I see all of the options I expect to see in CredSpark?
- Why am I receiving the error 'Invalid company ID. Please contact your SAP SuccessFactors account representative'?
Mobile
- Where can I find the Quick Links from my organization in the mobile app?
- Why can I not sign in to the mobile app using my browser password?
- How do I turn on the Degreed notifications within Microsoft Teams?
- Why are plan images not showing in the Degreed mobile app?
- I am based in China and I cannot download the Degreed mobile app from the Google Store
- Why am I seeing the error message 'There was a problem reaching this app' when trying to install Degreed Microsoft Teams Degreed app?
Opportunities
Pathways
- How Many Sections/Content Items can be added to a Pathway or How many Pathways can be added to a Plan?
- Why am I not being awarded with a badge after completing a pathway?
- Is it possible to un-assign a pathway?
- What is an Author's Note and how can I add it to a content?
- Why do I get notifications when an item is added to every pathway I follow?
- Why don't I see the NEW tag if new content has been added to the pathway?
People
Plans
- When reordering items on a plan, even if I don't click the Done button, and I just refresh or exit the view, the changes are saved
- Why can't I add a private group to a plan?
- When I follow a Plan, why doesn't it show that I am following the Pathways within the Plan?
- Can I add content within an existing section of a plan via the Degreed Extension?
- The number of followers in a plan is inconsistent
- When following a plan, why do I not have the option to follow the plans within the main plan?
Profile
- Why am I seeing a different name in the user profile URL?
- How are Skill Suggestions shown on Profile Overview generated?
- Why is my Profile's Biography not displaying my full Biography when clicking "Show More?"
- How do I change the email address that I use to log in to Degreed?
- What does Active Learner mean?
- Why don’t I see all the plans that I’m following under the Following section of my Plan collection?
Reporting
Search
- Why am I receiving the error message 'We didn't find any results for ""' when searching for specific provider content?
- When searching for content using the Provider filter, why do I not see the content in the results even though I have a license for the provider?
- I'm unable to find a specific course, article, video, assessment, or book. How can I locate the content?
- What is the search logic for the content items that show under the exact match item when searching in Degreed?
- Why is Degreed changing my search words?
Settings
Skills
- How do I remove Related Skills from searches?
- Are skills tagged in content automatically added to user's profile skills?
- Why is the Skill Target in a user's profile different from the one set in a Plan?
- How do I delete a Skill Rating?
- How can I access a list of all skills available?
- Why are skills' titles being shown in lower case or upper case instead of title casing?
Skill Coach
General/Other
- Can I have the same Email Domain Suffix on multiple organizations?
- How can I disable email notifications for assignments that users have already completed?
- Why am I seeing notifications from a 'Former Learner', but their profile is still active?
- When I click to reset my password, I get the error 'Sorry! You belong to an organization that does not allow you to reset or recover your password.'
- How can I reset or re-trigger Tours?
- When I click to Unsubscribe from Degreed notifications, why am I being taken to a Welcome page?