Content Items
- I completed a LinkedIn Learning course but the duration recorded to my profile is incorrect
- Why am I seeing the error message 'You're not allowed to register for this training' when accessing a mandatory training?
- Why am I not able to like or dislike a content?
- When reviewing a PDF in Degreed I cannot close the panel at the right side
- Why am I seeing the error message 'Sorry this video does not exist' or 'We’re having a little trouble' when adding a video URL to Degreed?
- Why am I receiving the error message '404 Not Found' when accessing content in Degreed?
Degreed Microsoft Teams App
File Upload
Groups
- How can I change the assignment date of a piece of content that I have assigned to a group?
- Why when sharing the link of a Pathway or Plan in a Group Feed they are posted as Articles?
- How do I remove a member of a Group that is no longer an employee in my organization?
- I am getting a group request email every day and I don't want to receive it
- What determines whether a user's completion will show up on a group feed?
- If someone joins a group after an assignment is made, will that assignment show up on the Assignments page for the new group member?
Home Page
- At what time is the Degreed Home Page refreshed?
- Why am I seeing the error message 'Your account has been locked' when trying to log in Degreed?
- Why is the text of "Take a tour" in the language of the browser instead of the one set up in Degreed?
- What is the logic for the content that appears on the home page - Continue Learning section?
- Why do I not see content recommendations for a Focus Skill on my home page?
- Why am I getting a blank page when I log into Degreed?
Integrations
- Why is my Udemy for Business certificate showing numbers or letters instead of my name and email? Can I change this?
- How do I know if I have a license to access certain content providers?
- How do I use code snippets with double curly brackets in a CredSpark assessment?
- Why don't I see all of the options I expect to see in CredSpark?
- Why am I receiving the error 'Invalid company ID. Please contact your SAP SuccessFactors account representative'?
Mobile
- Why can I not sign in to the mobile app using my browser password?
- How do I turn on the Degreed notifications within Microsoft Teams?
- Why are plan images not showing in the Degreed mobile app?
- I am based in China and I cannot download the Degreed mobile app from the Google Store
- Why am I seeing the error message 'There was a problem reaching this app' when trying to install Degreed Microsoft Teams Degreed app?
- Why am I seeing the error 'We're sorry your account has not been configured with the Degreed app' when trying to use the Microsoft Teams Degreed App?
Opportunities
Pathways
- Why don't I see the NEW tag if new content has been added to the pathway?
- Can I add a direct link (anchor) to a pathway or plan, redirecting learners directly to an specific section of a pathway or plan?
- How do I recover a deleted section in a pathway?
- How much text will be displayed of a content item description inside a pathway?
- Is it possible to remove the sub-header below the pathway title?
- Is it possible to change the color of the text that appears in the header of the pathway?
People
Plans
- When reordering items on a plan, even if I don't click the Done button, and I just refresh or exit the view, the changes are saved
- Why can't I add a private group to a plan?
- When I follow a Plan, why doesn't it show that I am following the Pathways within the Plan?
- Can I add content within an existing section of a plan via the Degreed Extension?
- The number of followers in a plan is inconsistent
- When following a plan, why do I not have the option to follow the plans within the main plan?
Profile
- How do I change the email address that I use to log in to Degreed?
- What does Active Learner mean?
- Why don’t I see all the plans that I’m following under the Following section of my Plan collection?
- How do I add experiences from over 10 years ago to my profile?
- Why am I not able to edit my profile information?
- Why is one of my learning items showing under a Skill Signal even though the skill is not associated to it?
Search
- Why am I receiving the error message 'We didn't find any results for ""' when searching for specific provider content?
- When searching for content using the Provider filter, why do I not see the content in the results even though I have a license for the provider?
- I'm unable to find a specific course, article, video, assessment, or book. How can I locate the content?
- What is the search logic for the content items that show under the exact match item when searching in Degreed?
- Why is Degreed changing my search words?
Settings
Skills
Skill Coach
General/Other
- How can I reset or re-trigger Tours?
- When I click to Unsubscribe from Degreed notifications, why am I being taken to a Welcome page?
- Why am I seeing a 'Your organization's latest catalog import deleted this' notification?
- How can I view the Data Privacy Policy after accepting it?
- I no longer work for my former organization. How do I restore access to my Degreed account?
- How do I create a personal account (consumer account) in Degreed?