Issue: Why can't I hear any sound in some videos on Degreed?
Cause: There can be several potential causes contributing to this issue.
Resolution:
To try to solve this problem, please try the steps below:
- Check the volume settings on both the video player and your device. Ensure that the volume is turned up and not muted. Sometimes, the volume controls on the video player may be set to mute or a low volume level.
- Verify that your audio output device, such as speakers or headphones, is properly connected and functioning. If you're using external speakers or headphones, please ensure they are plugged in correctly and powered on.
- If you're watching the videos in a web browser, check the browser's audio settings to ensure sound is enabled and not blocked for the website hosting the videos. Try clearing your browser's cache and cookies, as these can sometimes cause playback issues. Also, check if your browser is up-to-date.
- A slow or unstable internet connection may cause audio playback issues if the videos are being streamed online. Check your network connection to make sure that it is stable and has enough bandwidth for streaming video with sound.
- Try accessing the videos in another browser and computer.
If none of the steps above resolve the issue, please refer to the article What information is required when submitting a ticket with the Degreed Technical Support team? and submit a ticket with details of your experience.