We apologize for the issue and understand it may have caused frustration for your users and increased support requests for your team.
Incident Summary
On 26-Sep-2025, some older required learnings unexpectedly resurfaced as due.
A prior bug caused incorrect completion statuses. A bulk backend cleanup was performed to correct these records but inadvertently included data from before the intended cutoff date (27-May-2025). This caused older records to resurface.
Root Cause
Cleanup script filters were not strictly validated for cut off date
Records outside the target timeframe were incorrectly updated.
Resolution
Impacted records have been restored to the correct status.
Stronger validation checks and additional safeguards will be applied to future cleanup scripts.
Engineering is focusing on eliminating upstream bugs to avoid similar bulk corrections.
It will take up to 24 hours for the user UI to refresh and reflect the corrected records (ETA - 27-Sep-2025)