Summary
Some clients are experiencing issues with hosted content in the Catalog. When uploading new content (articles or videos), they encounter an error message. In addition, some existing hosted content cannot be accessed.
Impact
Upload attempts may fail with the error: 'Sorry! There was a problem with the upload process.' Attempts to view existing hosted content may result in the error: 'We are still processing this new video for your browser. Try again later.'
Current Status
Our engineering team is actively investigating the root cause of the issue. Updates will be provided here as they become available.
Next Steps
We will continue to work with urgency to identify and resolve the underlying issue. Further updates will be posted to this page as soon as new information is available.