Issue Summary:
Since early morning 8/6/25, some users can experience a blank page after logging in. This issue can be resolved by clearing cache and cookies in the browser used to access Degreed.
Found Cause:
On August 6, 2025, there were a number of reports of customers seeing blank screens on the Degreed web application. The remediation proposed was to clear the browser cache.
The root cause of this problem was identified to be a stale web resource cached by the CDN that some customers browsers were connected to. We believe this situation would occur rarely.
Preventative Action
We have modified our deployment process to ensure that we do not have such a situation in the future in the CDN. This change should remediate most issues of a similar nature for customers. However, we think there may still be a few cases where customers browsers may have a stale cached web asset. For the time being, if a customer encounters the blank screen behavior they will need to clear their browser cache and proceed. To ensure complete remediation, we are looking deeper into our software web asset packaging process to ensure that we address this concern as completely as we can.