Below, you'll find a list of our most frequently asked questions related to your profile in Degreed.
When I try to log into Degreed, why do I see the error 'Unable to create or locate account'?
You might receive this error for the following reasons:
- You do not have an account in Degreed,
- Your organization does not have the account auto-creation with Single Sign-On (SSO) feature enabled, or
- Your organization is not sending the correct SSO authentication claim information to Degreed when trying to access the platform with SSO.
If you receive this error, you can submit a support request. When you submit your ticket, include:
- Your full name
- Your organization email address
Degreed Technical Support will review your request and contact your organization to create your account or update your information.
When I try to log into Degreed with SSO, why do I see the error 'Null UserProfile after CreateOrGetUserProfile for <Organization>. Org SsoAutoCreateProfile'?
You might receive this error if your organization is not sending the correct SSO authentication claim information to Degreed when trying to access the platform with SSO.
Contact the internal team at your organization that is responsible for IdP data and request that they review the profile information stored for you.
When I try to log into Degreed, why does the error 'The email or password provided is incorrect' display?
This error message displays if:
- You enter incorrect credentials. The email and password you use to log in must be the same credentials used when the account was created.
You use an incorrect URL to access Degreed. Every degreed.com account is associated with one Data Center. Make sure you're accessing the correct URL for the Data Center your account is associated with. Use the table below to find your Data Center's base URL.
United States of America (US) Based Companies
Europe (EU) Based Companies
Canada (CA) Based Companies
Make sure you've entered the correct credentials and you are using the correct URL. If you're still having issues logging in, you can submit a support request to Degreed. When you submit your ticket, include your full name and organization email address that is linked to your Degreed account.
When I try to log into Degreed, why do I see the error 'Please log in with your organization email.'?
You might see this error message if your email domain (the website address located after the "@" of an email) was not added to your organization's Required Email Suffix list. Contact your organization's administrator or support team, or submit a ticket with Degreed support. The organization's administrator will review your domain address and request that it be added to their list of allowed email suffixes.
How do I reset my password?
If you forgot your password or your password is not recognized when you try to log in to Degreed, click Set/Reset password from the Degreed login screen. You will receive an email with instructions on resetting your password.
If you do not receive the email to reset your password, it is possible that your account was set up with a temporary email address that is only used for access purposes. Contact your organization's internal team for help with resetting your password. If you do not know who to contact in your organization, you can submit a support request.
When you are able to access Degreed again, add a personal or secondary email address to your profile so that you can recover your password in the future.
Why is a user that left the organization still showing as a follower on my profile?
If the user maintains their profile after leaving the organization, and the visibility of their profile is set to Public, the follower relationships are retained.
Can I add a book to my profile if it doesn’t appear in the drop-down list?
The books that appear in the drop-down list are retrieved from the Google Books API. Therefore, if a book is not listed in Google Books, it is not discoverable within Degreed and cannot be added to your profile.
Why is a course I completed not showing as complete in my profile?
When you complete content from a third-party system, it may take up to 72 hours for that system to send your completion status back to Degreed. Once Degreed receives the data, the content item is added to your Collection on your Degreed Profile, and any associated Skill Signals display on your profile's Skills page. Please allow 24 to 72 hours for the course to be marked as complete.
After you've waited at least 72 hours, you can submit a Support request. When you submit your ticket, include:
- Your full name
- Your organization email address
- a screenshot of the completion status on the provider site,
- the Degreed URL for the item (for example, https://degreed.com/videos/degreed-you?d=3190155&contentSource= or https://<your organization>.degreed.app/videos/degreed-you?d=3190155&contentSource=)
- your completion date, and
- a certificate of completion, if you received one.
For more information, see Content, Pathway, and Plan Completions.
How do I delete my Degreed account?
To delete your account, follow the instructions below based on the type of account you have.
Enterprise accounts are created and managed by an organization.
If your account is associated with an organization, your organization's internal team must delete the account. If you are not sure who to contact at your organization, you can submit a support request to Degreed. When you submit your ticket, include the email address that is linked to your Degreed account.
Consumer accounts are personal accounts that are not managed by an organization.
To delete your consumer account:
- From any page in Degreed, click Profile on the Degreed header.
Your profile displays with the Overview tab open by default.
- Click Settings.
Your Profile Settings page displays with the Profile tab open by default.
- Click the Account tab.
- Click Delete.
Your account is deleted.
- From any page in Degreed, click Profile on the Degreed header.
How often does the notification asking me to update my skills appear in the Skills tab on my profile?
This notification is scheduled to appear every 90 days.
Why don't the number of Events display at the top of my Activity tab?
Currently, Events, Assignments, Posts, and Experiences do not display at the top of the Activity tab in a user's profile. Only Points, Articles, Books, Videos, Courses, and Podcasts are expected to appear. You can view Event activity in the Learning Summary chart in your Activity tab.
When I search for and add a podcast to my profile, why aren’t all the episodes listed in the Episode field?
When you search for a podcast channel name in the Podcast Name or URL field, Degreed retrieves Itunes Apple Podcast channels that match the name and suggests related episodes.
Not all episodes of this podcast channel will be listed in the Episode field for the following reasons:
- the channel might have limited episodes on iTunes compared to their main website,
- some episodes contain an explicit content tag on iTunes, or
- they are excluded or not discoverable due to other restrictions.
If you can't find the episode you're looking for in the list, paste the URL of the podcast episode in the Podcast Name or URL field to search for the episode instead of entering a podcast name. Enter the information about the podcast in the required fields and click Save.
Why is the Learning Summary chart in my Activity tab not showing an event on the date that it took place?
The Learning Summary chart displays the date the event is added to Degreed, not the day the event took place. For example, if you add an event on October 1, and the event took place on September 15, the Activity tab displays the event date as October 1.
When I try to access a SAP SuccessFactors course, why does the error 'Invalid company ID' display?
This error displays when your organization does not have an integration with SAP SuccessFactors in Degreed. Contact your manager or your internal team for further assistance.
Why do my daily and weekly digest emails suggest content in another language?
It is possible that your digest emails may suggest content in a different language than the preferred language you selected in your profile because the content comes from different sources.
Some content comes from the external catalog like your feed. For some sources, Degreed does not have control over the default language.
Suggested content can also come from an internal provider aligned to your skills, people you follow, shared or assigned content, or Groups. For example, if you are following someone who has content from other sources in different languages, you are likely to receive digest emails that suggest content in those languages.
Is it possible for me to download a list of all the content I have completed within Degreed?
No, the option to download a list of all completed content within Degreed is not available. However, you can view all of your completed items on the Collection tab of your profile.
Why am I getting an error when adding a secondary email to my profile?
If you receive the error, "Sorry! Your personal email cannot be the same as an existing primary email in the system.", the email you are adding as a secondary email is probably associated with a consumer account. To resolve this issue, log into your consumer account to delete this account. After the account is deleted, you can use that email address as a secondary email address for your organization account. For more information, see How do I delete my Degreed account?.
Why can't I save my changes when I try to update my profile setting?
If the Save Changes button does not appear when you try to save your profile settings, make sure that you are not using unsupported special characters in the First Name and Last Name fields.
The following special characters are not supported:
Remove any special characters and try saving the settings again. If the Save Changes button still does not appear, clear your browser's cookies and cache, close your browser and reopen it. You can also open an incognito window or try a different browser. If you are still experiencing issues, please contact Degreed Technical Support.
Why am I getting a blank page when I log into Degreed?
- Clear your browser's cache or cookies, and log in directly at https://degreed.com/account/login or https://<your organization>.degreed.com/account/login.
- Disable any extensions that may be active in the browser.
- Log into Degreed using an incognito window in your browser.
- Try logging in with another browser.
- If you are using a VPN, disconnect and try logging in again.
- Log in through a different network connection.
- Log in through another computer or device.
If you see the message "Sorry! There was a problem getting the items" at the bottom of the page, you may need to update your Degreed Display Language. After updating your display language, return to your Home page to see if the content loads successfully.
Why were People, Skills, Groups or Pathways added to my profile automatically?
When you follow a Plan that contains People, Skills, Groups, or Pathways, content and selected resources will automatically appear in your learning feed. Expand and review the full list of content you will be enrolled in when you follow a Plan. Uncheck the Skills, People, Groups, or Pathways you don't want to follow before you click Follow Plan.
Is there a dark mode color scheme that can be enabled in Degreed?