Inside of Degreed, you can complete content items, Pathways, and Plans, but each completion type means different things.
Content Item Completions
Content items in Degreed show as completed either when you manually mark them complete inside of Degreed, or when a third-party system (such as a Learning Management System) sends data to Degreed and verifies a completion. Courses in Degreed only show as completed or not; they do not show your progress in the course.
User-marked Completions
After you complete an item (such as when you read an article, watch a video, or listen to a podcast), click the Mark Complete button on the item's Content Card to register your completion. The content item is added to your Collection on your Degreed Profile, and any associated Skill Signals display on your profile's Skills page.
Verified Completions
Verified completions are those that are sent to Degreed from a third-party system (other examples include Workday, LinkedIn Learning, and PluralSight). Content items with verified completions do not have a Mark Complete button on their Content Card; instead, they have a Visit button, and you are redirected to the appropriate site that will track your completion status.
Once you complete the content from that third-party system, it takes some time for that system to send your completion status back to Degreed (typically 24 - 48 hours after completion). Once Degreed receives the data, the content item is added to your Collection on your Degreed Profile, and any associated Skill Signals display on your profile's Skills page.
What Do I Do if My Verified Completion Doesn't Display in My Collection?
After you've waited at least 72 hours, you can submit a Support request. When you submit your ticket, include:
- a screenshot of the completion status on the provider site,
- the Degreed URL for the item (for example, https://degreed.com/videos/degreed-you?d=3190155&contentSource= or https://<your organization>.degreed.app/videos/degreed-you?d=3190155&contentSource=),
- your completion date, and
- a certificate of completion, if you received one.
Pathway Completions
Complete a Pathway
To complete a Pathway, you must complete 100% of the content in the Pathway that is assigned. Pathways can include both required and optional content items. Additionally, not all Pathway content is visible to all users. In order to complete a Pathway, users only need to complete the required content for which they have visibility.
Pathway Completion vs. Pathway Completion Status
Pathway completion indicates you have completed all assigned content within the Pathway.
The Pathway completion status that displays on the Pathway page indicates the percentage of assigned content items within the Pathway you've completed.
When you complete content inside of a Pathway, that Pathway's completion status only updates when you both follow that Pathway and click Mark Complete for completed content items.
- If you do not click + to follow the Pathway, your Pathway completion status will not update, even if you viewed all content in the Pathway.
- When you click Mark Complete on a content item from within a Pathway, you automatically follow the Pathway. Degreed does this so:
- you can keep track of your learning,
- the Pathway status updates for you, and
- the Pathway can be easily found again, as it's automatically added to your Degreed Profile.
About New Content Added to Pathways
When new content is added to a Pathway you are following, you'll receive an in-app notification. You can click the link in the notification to open the Pathway. The content is marked with a New banner and a blue line in the item's left margin so you can quickly identify whether or not the new content affects your completion requirements.
Plan Completions
Following a Plan marks the Plan itself as complete, but not the content within it. If you are assigned a Plan, you only need to click + on the Plan card, or on the Plan page, to follow it. Following a Plan completes the assignment.
FAQs
Since the course is hosted in your LMS, only your organization has access to it to determine the issue. Your organization must work with the LMS provider. Contact your internal learning team to review the completion issue in the LMS.
If you are not sure how to contact your internal learning team, you can report a problem from the course's content card. Select the appropriate options and include as many details as possible including screenshots. Degreed Technical Support will forward the issue to your internal learning team.
It is possible that your organization did not use Degreed at the time when you completed the course and they have not included historical completions in Degreed.
Contact your organization's internal learning team or help desk to request that this completion is added for you. Include proof of completion such as the certificate or a screenshot that shows the status of the course and the date of completion. If you are unsure who to contact in your organization, you can submit a support request to the Degreed Support Team. Include as many details as possible in your request. The support team will forward your information to the appropriate team in your organization.