Summary
On July 29, 2025, starting at 13:23 UTC, users in the US Production environment experienced slow page load times and degraded site performance. The issue was fully mitigated, and system performance has returned to normal.
Found Cause
Our investigation revealed that a specific database procedure was creating blocking conditions, resulting in an unusually high number of concurrent database processes.
Resolution
Our Engineering team applied a fix around database cache management, which restored database health and normalized web response times.
Preventative Action
In the short term, we have made improvements to the impacted database procedure to prevent similar blocking conditions. Long term, we are enhancing our monitoring to detect and address performance degradations proactively before they impact users.