Adding Users in Bulk (ACM Before October 2024)

This article applies to clients with an Academies and Content Marketplace (ACM) license prior to the October 2024 Major Product Release. If you are unsure if this applies to your organization, please contact your CX Representative.

You can add users to your Academy or to a Custom Program individually or, you can send a request to the support team to add users in bulk. 

Use the following guidelines to determine when to add users individually or when to request a bulk upload.

• Add users individually if:
  • You need to add up to 10 users to a single Academy.
  • You need to add up to 10 users to a single Custom Program.
• Request a bulk upload if:
  • You need to add 11 or more users to a single Academy.
  • You need to add 11 or more users to a single Custom Program.
  • You need to add any number of users to multiple learning experiences such as an Academy and its embedded Custom Programs.

Requesting a Bulk Upload

• Request a Bulk Upload to Academies
• Request a Bulk Upload to Custom Programs
• Request a Bulk Upload to a Cohort

In order to request a bulk upload of your users to an Academy or Custom Program, send a request through the help widget and include a spreadsheet that lists the email of each user and the ID of each Academy or Custom Program. 

You must be an Admin or Contributor to send a request for bulk upload of your users. 

Request a Bulk Upload to Academies

1. Locate and record the Academy ID of each Academy you want to add users to.
2. Create a spreadsheet that includes the users' emails and Academy IDs.
3. Send the spreadsheet through the help widget.

Locate an Academy ID

You can find the Academy ID from the Admin view or the User view. For more information, see Locate an Academy ID.

Create the Spreadsheet for Academies

1. Create a spreadsheet with two columns.
2. Name the first column "email" and the second column "academyID".
   
   Make sure that the column names are precisely "email" and "academyID", as you will encounter a file error if they are not correctly named. 
3. In the first column, list the emails of all users you want to add to the Academy.
4. In the second column, list the Academy ID you want to add the user to. 

To add a single user to multiple Academies, add a separate row for each Academy. 

Example

You want to add both Sophia and Juan to two Academies each. Create a spreadsheet with the following columns and rows. The column names must be exactly named "email" and "academyID".

email	academyID
[e-mail]	19
[e-mail]	20
[e-mail]	19
[e-mail]	20

Request a Bulk Upload to Custom Programs

1. Locate the Custom Program ID of each Custom Program you want to add users to.
2. Create a spreadsheet with the users' emails and the Custom Program IDs.
3. Submit the spreadsheet through the Help Widget.

Locate a Custom Program ID

You can find the Custom Program ID from the Admin view or the User view. For more information, see Locate a Custom Program ID.

Create the Spreadsheet for Custom Programs

1. Create a spreadsheet with two columns.
2. Name the first column "email" and the second column "customProgramID".
   
   Make sure that the column names are precisely "email" and "customProgramID", as you will encounter a file error if they are not correctly named. 
3. In the first column, list the emails of all users you want to add to the Custom Program.
4. In the second column, list the Custom Program ID you want to add the user to.

To add a single user to multiple Custom Programs, add a separate row for each Custom Program.

Example

You want to add both Sophia and Juan to two Custom Programs each. Create a spreadsheet with the following columns and rows. The column names must be exactly named "email" and "customProgramID".

email	customProgramID
[e-mail]	11277
[e-mail]	11288
[e-mail]	11277
[e-mail]	11288

Request a Bulk Upload to a Cohort

1. Locate the Cohort ID of each Cohort you want to add users to.
2. Create a spreadsheet with the users' emails and the Cohort IDs.
3. Submit the spreadsheet through the Help Widget.

Locate a Cohort ID

You can find the Cohort ID from the Admin view or the User view. For more information, see Locate a Cohort ID.

Create the Spreadsheet for Cohorts

1. Create a spreadsheet with two columns.
2. Name the first column "email" and the second column "customProgramID".
   
   Make sure that the column names are precisely "email" and "customProgramID", as you will encounter a file error if they are not correctly named. The spreadsheet column names for cohorts are the same as the names used in a spreadsheet for Custom Programs.
3. In the first column, list the emails of all users you want to add to the cohort.
4. In the second column, list the Cohort ID you want to add the user to.

To add a single user to multiple Cohorts, add a separate row for each Cohort.

Example

You want to add both Sophia and Juan to two cohorts each. Create a spreadsheet with the following columns and rows. The column names must be exactly named "email" and "customProgramID".

email	customProgramID
[e-mail]	11277
[e-mail]	11288
[e-mail]	11277
[e-mail]	11288