Submit a Support Request

You can submit a request for support by using the Contact Support button located in the footer of any Degreed Knowledge Center page or by using the Help button located in the bottom-right of any Knowledge Center page. 

Use the Contact Support button if you are a Degreed Client who is logged in and you want to send an immediate request for support for an issue with Degreed or to initiate a project or consultation with our Technical Services team.

Use the Help button if you are not logged in and wish to locate additional articles in the Knowledge Center related to your request or to access a Contact Us form that allows you to contact our support team. 

To Submit a Request with the Contact Support Button

1. In the top right corner of Degreed, click your Profile picture.
2. Select Knowledge Center.
3. The Degreed Knowledge Center opens to the Home page.
4. Scroll to the bottom of the page and click Contact Support.
   The Submit a request page opens.
5. From the dropdown, select one of the following options: 
   • Something in the Degreed platform isn't working: Use this form to request technical support for an issue with the Degreed app.
     
     Form Fields

     • CC (optional): Provide additional email addresses you would like to include in your request.
     • Full Name (optional): Provide your first and last name. If you are an admin reporting an issue on behalf of an end user, include the affected user’s full name.
     • Organization Email Address (optional): Provide your company email address. If you are an admin reporting an issue on behalf of an end user, include the affected user’s email address.
     • Subject (optional): Briefly describe the issue.
     • What is your issue (optional): Click the dropdown and select one of the following options:
       • Product/Functionality Question
       • Other Content Related Question
       • LMS/Provider Access Issue
       • Degreed Access Issue
       • Completion Issue
       • Broken Link
       • Admin - Degreed UI
       • Admin - User Access Issue
       • Admin - Product/Functionality Question
       • Admin - Other
       • Admin - Integration
       • Admin - In-app Reporting
       • Admin - FTP
       • Admin - Content Access Issue
       • Admin - API
     • Description: Provide a detailed description of the issue and include steps to reproduce, expected behavior, actual behavior, etc. Include the browser and version you are using. If it is a mobile device, include the model and operating system version. 
     • Content Type (optional):  If the issue is content related, click the dropdown and select the content type.
     • Item ID (optional): The ID of the item.
     • Title (optional): The exact title of the item from within Degreed. 
     • URL (optional): The URL of the item from within Degreed. To copy the URL of a content item into your clipboard, on the item's content card, click the Share icon and click Copy Link.
     • External URL (optional): The external URL of the item.
     • Attachments (optional): Attach any images, full screen shots, log files, etc. that can help our support technicians understand the issue.
   • ADMINS ONLY: I would like to submit a Technical Services request: Use this form to initiate a project or consultation with our Technical Services team.
     
     Form Fields

     • CC (optional): Provide additional email addresses you would like to include in your request.
     • Subject: Briefly describe the request.
     • Description: Provide a detailed description of the issue or request.
     • Type of Technical Project: Click the dropdown and select the feature you'd like to discuss, or the type of project you'd like to initiate.
       • Admin Services
       • Integration
       • Technical Consultation
       • Other
     • Attachments (optional): Attach any images or files that might help our Technical Services team understand your request.
   • I am an admin and I would like to Request Access for another admin to view all our Organization's support and service tickets: Use this form to request access for an admin to view your organization's support tickets.
     
     Form Fields

     • CC (optional): Provide additional email addresses you would like to include in your request.
     • Subject: Briefly describe the issue.
     • Description: Provide a detailed description of the issue and if possible, include steps to reproduce, URLs, email addresses, expected behavior, actual behavior, etc.  
     • Full Name (optional): Provide your first and last name.
     • Organization Email (optional): Provide your company email address.
     • Full Name of the Person this Request is for (optional)
     • Email of the Person this Request is for (optional)
     • Attachments (optional): Attach any images, screen shots, log files, etc. that can help our support technicians understand the issue.
6. Complete the form fields, then click Submit.

To Submit a Request with the Help Button

1. In the top right corner of Degreed, click your Profile picture.
2. Select Knowledge Center.
   The Degreed Knowledge Center opens to the Home page.
3. In bottom-right corner of the page, click Help.
   A Help dialog opens.
4. Enter a brief question, or the feature in Degreed you'd like help with, and press Enter. 
   If available, a list of Knowledge Center articles displays. 
5. Click an article title to open it, or click Get in touch and Leave a message to send a request to our support team.
6. In the Contact us dialog, select one of the following issues:
   • Something in the Degreed platform isn't working
     Form Fields

     • Your name (optional)
     • Email Address
     • Category (optional)
     • Subcategory (optional)
     • Feature (optional)
     • Full Name (optional)
     • Organization Email (optional)
     • Subject (optional)
     • Select an issue from the dropdown menu. (optional)
     • A brief description of how we can help you.
     • Content Type (optional)
     • Item ID (optional)
     • Title (optional)
     • URL (optional)
     • External URL (optional)
     • Up to five Attachments such as a screen shot, that can help the support team understand the issue.Something in the Degreed platform isn't working: Use this form to request technical support for an issue with the Degreed app.
   • I am an admin and would like to initiate an integration, custom report, technical consulting engagement, or new implementation
     Form Fields

     • Your name (optional)
     • Email address
     • Subject (optional)
     • Type of Technical Project
     • Description
     • CX Rep (optional)
     • Attachments (optional): Attach any images or files that might help our Technical Services team understand your request.
   • I am an admin and I would like to Request Access for another admin to view all our Organization's support and service tickets
     Form Fields

     • Your name (optional)
     • Email address
     • Subject (optional)
     • Description
     • Full Name (optional)
     • Organization Email (optional)
     • Full Name of the Person this Request is for (optional)
     • Email of the Person this Request is for (optional)
     • Attachments (optional): Attach any images, screen shots, log files, etc. that can help our support technicians understand the issue.
7. Click Send.