Submit a Support Request

You can submit a request for support by using the Contact Support button located in the footer of any Degreed Knowledge Center page or by using the Help button located in the bottom-right of any Knowledge Center page. 

Use the Contact Support button if you are a Degreed Client who is logged in and you want to send an immediate request for support for an issue with Degreed or to initiate a project or consultation with our Technical Services team.

The Contact Support button in the footer of Degreed Knowledge Center pages is only available for Degreed clients who are logged in.

Use the Help button if you are not logged in and wish to locate additional articles in the Knowledge Center related to your request or to access a Contact Us form that allows you to contact our support team. 

To Submit a Request with the Contact Support Button

1. From the side navigation menu, click Help > Knowledge Center.
   The Degreed Knowledge Center opens to the Home page.
2. Scroll to the bottom of the page and click Contact Support.
   The Submit a request page opens.
3. Select one of the following options: 

   • I need help with something in the Degreed LXP platform: Use this form to request technical support for an issue with the Degreed app.

     Form Fields

     • CC (optional): Provide additional email addresses you would like to include in your request.
     • Full Name (optional): Provide your first and last name. If you are an admin reporting an issue on behalf of an end user, include the affected user’s full name.
     • Organization Email Address (optional): Provide your company email address. If you are an admin reporting an issue on behalf of an end user, include the affected user’s email address.
     • Subject (optional): Briefly describe the issue.
     • What is your issue (optional): Click the dropdown and select one of the following options:
       • Product/Functionality Question
       • Other Content Related Question
       • LMS/Provider Access Issue
       • Degreed Access Issue
       • Completion Issue
       • Broken Link
       • Admin - Degreed UI
       • Admin - User Access Issue
       • Admin - Product/Functionality Question
       • Admin - Other
       • Admin - Integration
       • Admin - In-app Reporting
       • Admin - FTP
       • Admin - Content Access Issue
       • Admin - API
       • Description: Provide a detailed description of the issue and include steps to reproduce, expected behavior, actual behavior, email addresses of impacted users, URLs for affected content etc. Include the browser and version you are using. If it is a mobile device, include the model and operating system version. 
       • Content Type (optional):  If the issue is content related, click the dropdown and select the content type.
       • Item ID (optional): The ID of the item.
       • Title (optional): The exact title of the item from within Degreed. 
       • URL (optional): The URL of the item from within Degreed. To copy the URL of a content item into your clipboard, on the item's content card, click the Share icon and click Copy Link.
       • External URL (optional): The external URL of the item.
       • Attachments (optional): Attach any images, full screen shots, log files, etc. that can help our support technicians understand the issue.
   • I need help with something in the academies and content marketplace platform.
4. Complete the form fields, then click Submit.

To Submit a Request with the Help Button

1. In the top right corner of Degreed, click your Profile picture.
2. Select Knowledge Center.
   The Degreed Knowledge Center opens to the Home page.
3. In bottom-right corner of the page, click Help.
   A Help dialog opens.
4. Enter a brief question, or the feature in Degreed you'd like help with, and press Enter. 
   If available, a list of Knowledge Center articles displays. 
5. Click an article title to open it, or click Get in touch and Leave a message to send a request to our support team.
6. In the Contact us dialog, select one of the following issues:

   • I need help with something in the Degreed LXP platform

     Form Fields

     • Your name (optional)
     • Email Address
     • Category (optional)
     • Subcategory (optional)
     • Feature (optional)
     • Full Name (optional)
     • Organization Email (optional)
     • Subject (optional)
     • Select an issue from the dropdown menu. (optional)
     • A brief description of how we can help you.
     • Content Type (optional)
     • Item ID (optional)
     • Title (optional)
     • URL (optional)
     • External URL (optional)
     • Up to five Attachments such as a screen shot, that can help the support team understand the issue.Something in the Degreed platform isn't working: Use this form to request technical support for an issue with the Degreed app.
   • I need help with something in the academies and content marketplace platform
7. Click Send.