Issue:
I'm trying to log in to the Degreed Extension. When I open it, I click the Login button.
The Extension opens an authorization pop-up, requesting confirmation, and I click Grant access.
Then, I click Close.
The extension should now log me in automatically, but instead, it shows the login page again, and clicking on the Continue button has no effect:
Cause:
This can be due to an outdated version of the extension, rejected cookies, or ad-block extensions.
Resolution:
Please follow the steps below:
- Uninstall the Degreed extension
- Restart your browser. Please note it's important to restart the browser between uninstalling and reinstalling, as the browser will not refresh information unless this is done
- You can now reinstall the Degreed extension. For instructions, visit article Add the Degreed Button to Your Browser
You can also:
- Ensure that you do not have Cookies disabled. Every browser supports disabling cookies, however, if you have disabled cookies in your browser, the Degreed Button will not function properly
- Ensure you have no ad-blockers enabled on your browser
If you continue to have issues, please open a support ticket, including screenshots of each step you have taken.