This article applies to clients with an Academies and Content Marketplace (ACM) license prior to the October 2024 Major Product Release. If you are unsure if this applies to your organization, please contact your CX Representative.
If a user notices suspicious charges on their virtual card, please complete the following steps:
- Refer the user to this article on disputing fraudulent charges with Visa.
- Depending on your company's specific policies, you can then manually adjust the user's funds in-app to compensate for lost funds.