If your funds have been declined, please use the in-app Help widget to submit a request with the details about the program you’re attempting to purchase.
Funds can be declined for the following reasons:
- Occasionally, our partners offer discounts or increase the price listed for Marketplace Programs without our knowledge. In these cases, the price listed in the Marketplace does not match the true cost of the program. In that case, pending a Manager's approval, we can adjust the stipend to accommodate the course.
- Some of our partners have a subscription-based platform, so you may unknowingly spend funds on a monthly basis. Let your representative know if you want to continue your subscription and, pending a Manager's approval, we can adjust the stipend to accommodate your subscription. If you don’t want to continue your subscription, please cancel the course with the provider so that you don’t continue incurring charges.
- Marketplace Programs might be removed from our partners’ platforms and are therefore unavailable. In those cases, you can use any approved funds to purchase a new program. Make sure to send a new approval request to your Manager.