Processing User Management Requests with the Help Widget

You can add users to the platform, delete users from the platform, and assign users to learning experiences in bulk using the Help Widget. 

To Submit a User Management Request

1. Click the Help Widget located in the bottom right corner of any page in the Academies and Content Marketplace platform.
2. Click Get in Touch.
3. From the Category dropdown menu, select User Management.
4. Enter the details for your request and attach the user management files to be processed.

You will need to use the appropriate templates when submitting files for user management requests. Contact your Customer Success representative for information on user add and user delete templates and processes. To create files for bulk adding users to learning experiences, see Adding Users in Bulk.

Please note that only Google Sheets, Excel, and CSV files are accepted for user management requests. The standard turnaround time for these requests is 2 business days, and a best practice is to submit user updates in as few files as possible.