This article applies to clients with an Academies and Content Marketplace (ACM) license prior to the October 2024 Major Product Release. If you are unsure if this applies to your organization, please contact your CX Representative.
As a manager, you can cancel a user's request for a Marketplace Program if they requested one by mistake.
- If the user has not yet been pre-approved for the Marketplace Program, you can reject their request.
- If the user has been pre-approved for a Marketplace Program but has not yet paid for it, instruct them to remove the Marketplace Program from their plan.
- If the User has been approved for a Marketplace Program, and they’ve paid for it, instruct them to contact the provider for information about obtaining a refund.