This article applies to clients with an Academies and Content Marketplace (ACM) license prior to the October 2024 Major Product Release. If you are unsure if this applies to your organization, please contact your CX Representative.
As a manager, you can cancel a user's request for a Marketplace Program if they requested one by mistake.
- If the user has not yet been approved for the Marketplace Program, you can reject their request.
- If the user has been approved for a Marketplace Program, but has not yet paid for it, instruct them to remove the Marketplace Program from their plan. When they successfully remove the Marketplace Program from their plan, their funds will be removed from their virtual card.
- If the user has been approved for a Marketplace Program, and they’ve paid for it, instruct them to contact the Marketplace Program provider for information about obtaining a refund. If the user is unable to get their funds back, contact an Admin about increasing the user’s spending limit to compensate for the lost funds.