This article applies to clients with an Academies and Content Marketplace (ACM) license prior to the October 2024 Major Product Release. If you are unsure if this applies to your organization, please contact your CX Representative.
You can remove a Marketplace Program or Resource from Your Plan if you requested one by mistake.
To Remove a Marketplace Program or Resource from Your Plan
- Select Your Plan from the left navigation menu.
The In Progress tab is selected by default and your active Marketplace Programs and Resources, both in progress and awaiting approval, display. - Locate the Marketplace Program or resource you want to remove.
- Click the Actions menu (
) next to the program or resource and select Remove Program or Remove Resource.
The Remove Program or Remove Resource dialog box displays. - Select Yes, I have or No, I have not from the available options.
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Yes, I have: Select this option if you paid for the program or resource you want to remove using your virtual card.
- Specify the amount you paid and click Remove Program or Remove Resource.
Any leftover funds from your purchase will be moved from your virtual card balance back into your overall learning budget.
- Specify the amount you paid and click Remove Program or Remove Resource.
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No, I have not: Select this option if you did not pay for the program or resource using your virtual card.
- The amount requested for the program or resource will be moved from your virtual card balance back into your learning budget.
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Yes, I have: Select this option if you paid for the program or resource you want to remove using your virtual card.
- Click Remove Program or Remove Resource.
To Cancel a Request
- If you have not yet been approved for the Marketplace Program or Resource, contact your Manager or Admin, and let them know you’d like to withdraw your request. Your Manager or Admin will deny your request.
- If you have been approved for a Marketplace Program or Resource but have not yet paid for it, remove it from your plan. When you remove the program or resource from your plan, your requested funds will be moved from your virtual card back into your overall learning budget so that you can use the funds on new learning opportunities.
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If you have been approved for a Marketplace Program or Resource, and you've paid for it, remove it from your plan. When you remove it from your plan, you must specify the amount paid for the program or resource. Any leftover funds are moved from your virtual card back into your overall learning budget where you can use the funds on new learning opportunities.
Contact the Marketplace Program provider for information about obtaining a refund. In the event that funds are returned to your virtual card, contact an Admin to have them manually moved from your virtual card back into your overall learning budget. If you’re unable to get your funds back, an Admin may be able to increase your spending limit to compensate for the lost funds.