Degreed Technical Support is Transitioning Away from Email Requests
Effective July 12, 2022, when you email our support@degreed.com email address with an initial inquiry, you'll receive an automatic reply that directs you to use one of our in-app forms. Technical Support is still available to contact 24 hours a day, 7 days a week. See How Can I Contact Degreed Technical Support? for contact methods.
Why Are We Ending Email Requests?
As part of our June 28 2022 Major Release, some of our relevant Knowledge Center content contains publicly-facing articles, and are available to all. This enables everyone to access our in-app methods of contacting our Support Team that were previously unavailable when Knowledge Center permissions were restricted to clients only.
Automating the process allows for more responsiveness, better tracking, faster routing, and a more proactive resource recommendation process.
How Can I Contact Degreed Technical Support?
All users have at least two ways to get technical support from Degreed:
- the Report a problem option on content cards, and
- the Help button at the bottom right of Knowledge Center articles.
Degreed clients who are logged into Degreed have two additional contact points:
- the Contact us button, located in the footer of all of our Knowledge Center pages,
- the Help Widget, located in the bottom right corner of all pages inside of Degreed.
If you do not see the Help Widget in your Degreed Environment, contact your Degreed account team to enable it.
If you have questions, contact your Degreed account manager or Degreed account representative.