Why do I see the error message “There was a problem reaching this app” when trying to install the Degreed Microsoft Teams app?

Issue:

I encounter the error 'There was a problem reaching this app' in Microsoft Teams when attempting to install the Degreed Microsoft Teams app.

Cause:

This error occurs when an outdated version of the Degreed app is embedded in Microsoft Teams.

Resolution:

You or your organization’s IT team will need to update the app to the latest version.