Issue:
When I try to open a video hosted on Vimeo from a Degreed Pathway or content card in a new browser tab, I see the error 'Sorry, we couldn’t find that page. Make sure you’ve typed the URL correctly, or try searching Vimeo.'
Cause:
Vimeo videos embedded in Degreed require the Degreed session and context to load correctly. Opening the video link in a new browser tab bypasses this context, which causes Vimeo to return a page not found error.
Resolution:
Open Vimeo videos directly within Degreed instead of in a new browser tab
Navigate to the Pathway or content card that contains the Vimeo video
Click the video normally using a standard left-click
Do not right-click or use browser options to open the video in a new tab
When opened within Degreed, the video loads and plays correctly.